Frequently Asked Questions
Buying
On the platform, you can buy from as many different suppliers as you like, from anywhere in the world and check out in one go. Once an order is confirmed, it is added to your daily invoice which will be sent at the end of the day in your currency of choice. Your goods are controlled for quality locally by our experienced in-house team before being shipped for final destination. We deliver your items in a fully insured parcel door to door in 3-5 business days.
Nivoda has over 1.6 million diamonds listed on its marketplace including natural, lab-grown and melee stones.
Yes! All you need to do is paste the certificate number into the diamond search and you will see an option to request the diamond to be added to Nivoda. Our buying team will notify you when your chosen diamond is ready to purchase.
As a buyer, the quality control process consists of two steps.
- You are able to view images and videos of the diamonds on the site and are also able to request videos or images of diamonds that do not have one yet.
- At checkout, you have the ability to set your own quality control criteria which our experienced Quality Control Team will confirm both with the supplier during the confirmation process and upon final inspection before your items are shipped to you. If we find any discrepancies between your preferences and the diamond, we will get in touch with you.
Yes, just simply click ‘Request Hold’ and the team will notify you when the stone is set aside.
Signing up to Nivoda is free, easy and a straightforward process. We just need your name and business email address to get started. Once your email is verified, we’ll ask a few questions about yourself and your business to better understand how our platform can help you with your diamond procurement needs. Once your account is verified, the world’s diamond supply will be at your fingertips!
Once you’ve connected to our API Feeds, you can also connect to our API Ordering feature allowing you to streamline the ordering process even further.
When a customer places an order on your website, a member of our buying team will immediately be notified, allowing them to negotiate diamond pricing, perform quality control and place the diamond(s) on hold for you. Once you’ve confirmed, we begin the delivery process meaning we manage the entire supply chain from the customer’s order on your website to the diamond delivery at your doorstep.
No – you can order as much or as little as you like!
The amount you are charged for buying diamonds through Nivoda is dependent on your location. Please contact your Account Manager who will be able to provide more information.
We have three payment plans to choose from:
Up Front Pay
With Advance Pay, we send you an invoice prior to confirming the diamonds. Once the money has cleared in our account, the diamonds are then confirmed and shipped to you.
3 Days Credit
Select customers can opt into this payment plan which allows you to pay for your order with 3 days credit. Once you place your order, we will ship your items to you and issue your invoice. You will then have 3 working days to make the payment and after that, a credit fee of 0.2% is charged each day.
Nivoda Capital
Credit is available subject to status and allows you to pay for your order in 30 or 60 days. You can find out more about Nivoda Capital here.
We aim to deliver all diamonds within 3-9 business days from the time you place your order. However, delivery times may vary depending on the location of both the sender and recipient.
You will be updated on all movements of your items as they leave the origin country and make their way to your delivery address. If there are any delays, you will be updated with a revised delivery time.
Certain diamonds are eligible for returns which you can find by filtering the criteria on the search tool. When you have selected your diamond and check out, you just need to select the ‘Includes Return’ option to confirm the returns insurance.
Please note that you will also be able to return a diamond if an error has occurred which was down to us or the supplier.
Selling
You can sell diamonds using Nivoda free of charge.
Signing up to Nivoda is free, easy and a straightforward process. We’ll ask for some basic information about you, your company and your diamond stock. Once we have the required information, our team will review the application and you’ll have a decision within 1-2 business days.
We then ask you to choose your preferred way to list stock and depending on your choice during sign up, you will be provided with set up instructions to get started.
Once we have received your API information, first FTP upload or first email, our development team will work on integrating your stock. You can expect to be live and ready to start selling within 1 week.
You can easily upload your stock through API, FTP, a daily email sent to [email protected] or file upload (format).
Depending on the diamond location, Nivoda will either collect the diamonds from your office or arrange direct shipment to a Nivoda fulfilment centre. This shipping is paid by Nivoda.
All items purchased Saturday to Friday are paid the following Friday.
To discuss this, please get in touch with our Head of Supplier Relations, Priyanka Dey.
No, listing your stock on Nivoda is not in conflict with any other online platform. We are a B2B trade platform only and do not sell to any end consumers.
