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FAQs

On the platform, you can buy from as many different suppliers as you like, from anywhere in the world and check out in one go. Once an order is confirmed, it is added to your daily invoice which will be sent at the end of the day in your chosen currency. Your goods are controlled for quality locally by our experienced in-house team before being shipped for final destination.

Nivoda operates exclusively as a B2B (business-to-business) marketplace and does not engage in sales to the general public.
 
In order to gain access to the platform and its offerings, users are required to pass a Business KYC (Know Your Customer) verification process.
 
Only after successful completion of this verification, and thereby confirming their status as a legitimate business entity from the industry, are users granted a verified account, enabling them to interact and transact within the Nivoda marketplace. This process is in place to maintain the integrity and professional nature of the platform.

Nivoda’s inventory holds natural and lab grown diamonds, melee and colored gemstones.

Yes! All you need to do is paste the certificate number into the diamond search and you will see an option to request the diamond to be added to Nivoda. Our buying team will notify you when your chosen diamond is ready to purchase.

The quality control process consists of two steps for retailers.

1. You are able to view images and videos of the stones on the site and can also request images and videos for those who do not have them yet.

2. At checkout, you have the ability to set your own quality control criteria which our experienced Quality Control Team will confirm both with the supplier during the confirmation process and upon final inspection before your items are shipped to you. If we find any discrepancies between your preferences and the stone, we will get in touch with you.

Yes, just simply click ‘Request Hold’ and the team will notify you when the stone is set aside.

As well as our API Feeds, you also have the option to connect to our API ordering feature which allows you to streamline the ordering process even further.

When a customer places an order on your website, a member of our buying team will immediately be notified, allowing them to negotiate diamond pricing, perform quality control and place the stone(s) on hold for you. Once you have confirmed, we begin the delivery process meaning we manage the entire supply chain from the customer’s order on your website to the diamond delivery at your doorstep.

No – you can order as much or as little as you like!

Certain diamonds are eligible for returns which you can find by filtering the criteria on the search tool. When you have selected your stone and check out, you just need to select the ‘Includes Return’ option to confirm the returns insurance.

Please note that you will also be able to return a stone if an error has occurred which we or the supplier are responsible for.