The first phase of Nivoda Express will start from our London office in the UK. In the future, we look forward to opening Nivoda Express Centres all over the world.
In the initial phase of Nivoda Express, the consignment from India to London will be for 30 days. However, the process of taking stones from India and returning them will take approximately 2-3 weeks longer.
No, all stones will be ordered from the website directly.
Yes, unless the goods are temporarily on memo which means they’re on hold. Please note, if the same stone is ordered on Nivoda and off Nivoda, the order made on Nivoda must take priority.
Yes, you are able to list all stones on other platforms and can also sell offline with Nivoda’s fee added. However, as previously mentioned, if the same stone is ordered on Nivoda and off Nivoda, the order made on Nivoda must take priority.
Nivoda will return the stones back to the location of origin.
No, the payment process will remain the same.
The returns process will remain the same (i.e. 45 days (from the order, not the consignment) with a 2% buy-back policy which is capped at $200.
You will receive an email and also a notification on the Nivoda app.
All stones will be quality control checked at the local Nivoda office before they are shipped to the Nivoda Express Centre. If they need to be returned to you, they will endure another quality control check beforehand.
Yes, you will need to sign a separate supplier agreement for Nivoda Express.
No, Nivoda Express will not guarantee any sales.
No, there are no additional costs for customers or suppliers.