New Nivoda
We are excited to launch a design update to the Nivoda platform, ‘New Nivoda’. This will bring a more modern and intuitive approach to how our customers search, filter and purchase stones. The update has put you, our customer, front and centre by making the platform more effective, efficient and enjoyable to use.
We will use this platform to bring a host of new features and improvements in the coming weeks and months so keep an eye out for product tours explaining these new updates.
New Nivoda is available only to a group of customers in the UK and will be launching globally in early 2023.
FAQs
New Nivoda is mostly a redesign of existing functionalities from the existing Nivoda Classic, however, there are a few new additions to the platform to point out.
Search
The most noticeable change you will see is how you search and filter stones which now uses the main menu at the top to search for stones and then the options in the left menu to refine your search further.
Product Details Page
This design has been updated to avoid scrolling where possible and provide all the extra details you might not find on the card as you browse on the search listings. We will be adding more features here soon!
Checkout
In the checkout journey, we have added a guide to help you through the process and to easily go back a step should you wish to.
Yes, we have not removed any functionality and plan to launch new features on this version in the coming weeks and months. Keep an eye out for any product tours when you visit the platform!
After launching New Nivoda, we will reach out to some of our customers to collect feedback. We want to hear from as many of you as possible, so if you would like to be a User Champion and have a call with us, please email Geoffrey Doran, VP of User Experience, using the button below.
You can also let us know what you think about New Nivoda by contacting your Account Manager directly.
Additionally, you will find a short survey at checkout where you can rate your experience and also get a chance to leave a message about your experience.
Yes, you have the option to revert back to the existing Nivoda Classic at any time, however this version does not benefit from any of the new features that New Nivoda will have going forward. We are aiming to keep both versions live for a few months.
