Customer FAQs

Nivoda operates exclusively as a B2B (business-to-business) marketplace and does not engage in sales to the general public.
In order to gain access to the platform and its offerings, users are required to pass a Business KYC (Know Your Customer) verification process.
Only after successful completion of this verification, and thereby confirming their status as a legitimate business entity from the industry, are users granted a verified account, enabling them to interact and transact within the Nivoda marketplace. This process is in place to maintain the integrity and professional nature of the platform.

In order to customise the Nivoda Filter Page route, please follow the steps below:

1. Go to the store page and click ‘Pages’ under ‘Online Store’.

2. Click ‘Add page’ in the top right corner.

3. Add a title and select ‘nivoda-products’ from the online store theme templates. Then click ‘Edit website SEO’.

4. The URL and handle depends on your page title but can be changed by clicking in the box and typing then clicking ‘Save’. Once you have edited your title and description, save the page.

5. Go to the Nivoda page settings, refresh the page and select your newly created page name from the ‘Products List Page’ dropdown and save it. Then go back to the ‘Pages’ section from step 1.

6. Find your newly created page (e.g. Diamond Product) and click ‘View page’.

7. You can now view your new Nivoda product page and it is ready to use!

Lab-grown diamonds can sometimes be mistaken for moissanite on diamond testers due to the high-pressure high-temperature (HPHT) method used in their production. This method can leave behind metallic inclusions, such as iron or nickel, which have a much lower thermal conductivity than diamond, but similar to that of moissanite. Additionally, the crystal structure of moissanite can be similar to that of a diamond when it is grown using the HPHT method which can cause confusion for diamond testers.

You can find out more here.

TransPacific Software, an expert in e-commerce solutions for the jewelry industry, has been recognized as an official integrator of Nivoda’s API. They have a solid track record of creating and implementing robust, tailored e-commerce solutions across various platforms such as Shopify, WooCommerce, WordPress, and Magento.

You can find out more here.